Returns & Exchanges
We want you to love your ritual experience. If you're not completely satisfied, we're here to help.
30-Day Satisfaction Guarantee
We stand behind the quality of our botanicals. If you're not completely satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange.
Return Process
- 1. Contact Us: Email us at reach.out@thegreenritual.com within 30 days
- 2. Get Authorization: We'll provide a return authorization number
- 3. Package Items: Include original packaging and receipt
- 4. Ship Back: Send to our returns center (prepaid label provided)
- 5. Receive Refund: Processed within 5-7 business days
Timeline
- • Return Window: 30 days from delivery date
- • Processing Time: 5-7 business days after receipt
- • Refund Method: Original payment method
- • Exchange Time: New item shipped within 2-3 days
Return Conditions
What We Accept
- • Unopened products in original packaging
- • Products with quality issues
- • Wrong items sent by us
- • Damaged items during shipping
What We Cannot Accept
- • Opened tea blends (for hygiene reasons)
- • Items damaged by customer
- • Returns after 30 days
- • Items without original receipt
Easy Returns
Simple process with prepaid return labels
Customer First
We prioritize your satisfaction above all
Quality Assured
We stand behind every product we sell
Need Help with Returns?
Our customer service team is here to help with any questions about returns or exchanges.